Refund Policy

Last Updated: July 31, 2026

At ChawalWalay.com, customer satisfaction is our priority. We strive to supply premium-quality rice and ensure every order meets our quality standards. Please read our refund policy carefully.

Order Cancellation

Orders may be canceled before they have been processed or dispatched. Once an order has been shipped, it cannot be canceled.

Returns

Due to the nature of food products, we generally do not accept returns on delivered rice products unless:

• The product was damaged during delivery.

• You received the wrong product.

• The product has a verified quality issue.

Any return request must be made within 48 hours of receiving your order.

Refund Eligibility

A refund may be approved if:

• The returned product meets our return conditions.

• The issue is verified by our customer support team.

• Supporting evidence, such as photos of the product and packaging, is provided if requested.

Refunds may be issued as:

• A full refund

• A partial refund

• A replacement product

The resolution will depend on the nature of the issue.

Refund Processing

Once your request has been reviewed and approved, refunds will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider.

Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to improper storage or handling after delivery.

• Products that have been opened or consumed, unless a verified quality issue exists.

• Change-of-mind purchases after delivery.

Contact Us

If you experience any issues with your order or would like to request a refund, please contact us as soon as possible.

ChawalWalay.com
Email: tanveer.szr@gmail.com

We are committed to resolving genuine concerns promptly and ensuring a positive customer experience.